Refund policy

Eremos takes pride in the quality and consistency of its formulations and products. If something isn't right, we're here to help.

Change of Mind
We don't offer refunds or exchanges for change of mind, including if you choose the wrong product or no longer want it. Please choose carefully.

For hygiene and safety reasons, opened or used products cannot be returned unless they are faulty.

Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or isn't what you ordered, please contact us as soon as possible and we'll offer a replacement or a refund. We'll cover any return shipping.

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under that law.

How to Start a Return
To start a return, please contact our support team.

📧 Email: hello@eremoslife.com.au

Please include:

  • Your order number
  • Full name used on the order
  • What's wrong with the item
  • Clear photos of the item and packaging

Our team will review your request and respond within 1–2 business days. Often a photo is all we need, and no return is required.

Return Address
Please contact us before sending anything back so we can arrange your replacement or refund quickly. Once approved, returns can be sent to:

Eremos Life
Suite 150/101 Moray St
South Melbourne, VIC, 3205
Australia

Refund Processing
Once your return is approved:

  • Refunds will be processed back to your original payment method, including original shipping costs for faulty, damaged or incorrect orders
  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

Non-Refundable Items
Unless faulty, damaged or incorrect:

  • Opened or used products
  • Products returned for change of mind
  • Gift cards, except where required by law

Need Help?
If you have any questions, our team is always happy to help.
hello@eremoslife.com.au